Lizzie's Clear Ears

Booking and website terms

Last updated: [date]

These terms apply when you book with Lizzie's Clear Ears, run by [full name / legal business name], [business address]. By booking an appointment you agree to them.

Appointments

  • Appointments are booked through our online booking page, or by contacting us directly.
  • Please give us accurate information about your health and symptoms when you book and at your appointment.
  • Please arrive on time. If you are late, we may have to shorten or rearrange your appointment. [Add your late-arrival policy]

Prices and payment

  • Our prices are shown on the pricing section of our home page and in our booking tool.
  • Payment is due [at the appointment / at booking] by [cash / card / other].
  • [If you take deposits, explain the amount, and when it is refunded or kept.]

Cancellations and changes

  • If you need to cancel or move your appointment, please give us at least [e.g. 24 hours'] notice, using the link in your confirmation or by contacting us.
  • [State what happens if someone cancels late or does not attend, for example a fee or a lost deposit. Keep it reasonable and clear.]
  • If we need to cancel or rearrange, we will tell you as soon as we can and offer another time or a full refund of anything you have paid.
  • If you booked online, you may have a statutory right to cancel under the Consumer Contracts Regulations. Because appointments take place on a specific date, this right works differently for booked services. [Check with your adviser how to word this for your booking setup.]

Your health and suitability

  • Not every treatment is suitable for everyone. We may ask questions about your ears and health history, and we may decide a treatment is not suitable, or advise you to see your GP or another health professional instead.
  • We will explain the treatment and any risks before we begin, and you can ask us to stop at any time.
  • We cannot guarantee that all wax will be removed in a single visit, or that treatment will cure your symptoms.
  • Our service is not an emergency service. If you have sudden hearing loss, severe ear pain, discharge, bleeding or dizziness, contact your GP or NHS 111. In an emergency, call 999.

Complaints

If you are unhappy with any part of our service, please tell us at [email protected] so we can put it right.

Our responsibility to you

We will provide our services with reasonable care and skill. Nothing in these terms limits or excludes our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Nothing here affects your statutory consumer rights.

This website

  • The information on this website is general and is not medical advice. It does not replace a consultation with a health professional.
  • We try to keep the site accurate and up to date, but we cannot promise it is free of errors. Prices and availability are confirmed at booking.
  • The text, design and images on this site belong to us or are used with permission. Please do not copy them without asking.
  • Reviews on this site are from real clients, shared with their permission.
  • Links to other sites are for your convenience. We are not responsible for their content.

Your information

See our privacy policy for how we use your personal information.

Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, although if you live elsewhere in the UK you may also be able to bring a claim in your local courts.